Deliver Reliable PRM Services with Real-Time Equipment Visibility

Gain complete visibility of your PRM equipment across the airport. Reduce search times, maintain asset availability, and meet service-level commitments with real-time tracking and intelligent operations.

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Reduce search time

Instantly locate PRM equipment across the airport, reducing search time and improving service responsiveness. 

AI-assisted analytics 

Use AI-powered analytics to predict demand and optimize equipment distribution and operational efficiency.

Service dashboards 

Monitor PRM operations, equipment availability, and KPI performance through intuitive real-time dashboards. 

Proof of presence

Verify that PRM equipment was available at the right location and the right time. 

Geofencing

Receive automated alerts when equipment leaves designated zones or requires attention. 

Improve PRM Service Efficiency

Passenger assistance teams operate in a highly dynamic environment where equipment must be available exactly when and where it is needed. Delays in locating wheelchairs or mobility equipment can negatively impact passenger satisfaction and airport service performance.

Undagrid enables teams to quickly locate available equipment, reducing response times and improving service delivery for passengers requiring assistance.

  • Faster equipment allocation
  • Reduced passenger waiting times
  • Improved service quality
  • Better coordination between teams
  • Higher asset availability

Meet Service-Level Commitments 

Meeting service-level commitments for Passengers with Reduced Mobility (PRM) requires complete visibility into the availability and location of mobility equipment.

Meet service levels obligations with continuous monitoring of equipment availability. Proof of Presence and buffer zone monitoring provide auditable evidence that equipment is available where and when passengers need assistance.

With accurate operational data, airports and ground handlers can quickly verify service performance, resolve customer complaints with confidence, and continuously improve the passenger experience.

  • Proof of Presence for auditable service verification
  • Support investigations with objective, data-driven operational evidence
  • Respond to customer complaints with data-driven evidence  
  • Demonstrate service compliance

Gain Insights from Data 

Turn operational data into actionable insights with AI-assisted analytics that provide complete visibility into equipment usage, availability, and condition.

Anticipate demand, monitor asset health in real time, and identify maintenance requirements before they impact operations. By optimizing fleet allocation and utilization, Undagrid helps organizations reduce downtime, improve resource planning, and make faster, data-driven decisions that increase operational efficiency and lower costs.

  • Improve operational planning 
  • Optimize asset utilization
  • Monitor equipment status
  • Make data-driven decisions 

Solution overview

Wireless Sensors

Seamlessly collect data from buildings and assets.

Gateways

Reuse existing Wi-Fi access points. No additional 
gateways required.

Cloud & API

Easily integrate sensor data into your existing IT infrastructure.

Undagrid

Ready-to-use solutions that deliver actionable insights.

Trusted by industry leaders

Amsterdam Airport Schiphol welcomed nearly 67 million passengers in 2024—a number that continues to rise. Among them are hundreds of thousands who rely on Passengers with Reduced Mobility (PRM) services, including wheelchairs, caddies, and other specialized equipment.

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Passengers with reduced mobility needed a smooth journey at an airport.
Facilicom asked for an indoor and outdoor positioning system for medical aid which we developed in cooperation with our partner Vodafone, leading to a first-class experience for PRM.

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Frequently asked questions

No. The platform leverages the airport’s existing Wi-Fi network, making deployment fast, cost-effective, and easy to scale while benefiting from existing IT security.

The platform provides real-time visibility of PRM equipment, monitors buffer stock levels, alerts staff when replenishment is needed, and helps ensure equipment is available for passengers who have pre-booked assistance. 

Yes. The platform continuously monitors asset availability, supports minimum inventory levels in designated areas, provides automated alerts, and generates reports that demonstrate compliance with service-level agreements.

Proof of Presence provides a time-stamped audit trail showing that PRM equipment was present at a specific location at a specific time. This helps service providers demonstrate compliance with contractual obligations and resolve service disputes.

Yes. The platform provides open REST APIs and MQTT interfaces, making it easy to integrate with airport operational systems, CMMS, BI platforms, and other enterprise applications. 

AI-assisted analytics identify usage patterns, predict where equipment will be needed, recommend asset redistribution, and help optimize resource allocation based on operational demand. 

The platform supports enterprise-grade security, including role-based access control, secure authentication, Single Sign-On (SSO), and ISO 27001-certified information security processes. 

Because the solution uses easy-to-install asset tags and existing Wi-Fi infrastructure, deployment can typically be completed with minimal disruption to airport operations and can be expanded gradually across terminals or multiple airports. 

These FAQs collectively address the key concerns of operations managers (availability, KPIs, efficiency), IT managers (integration, security, deployment), and commercial decision-makers (business value and ROI).