Why PRM Providers Need More Than Good Intentions
In today’s airport environment, PRM (Passengers with Reduced Mobility) service providers face growing pressure to do more with less — and to prove they’re doing it well.
It’s no longer enough to simply get passengers from A to B. Airport authorities now expect transparency and hard data. They want to know: How quickly are passengers assisted? Are there enough wheelchairs available at the right locations? Is the workforce aligned with live passenger flows?
PRM providers know they’re doing the job right. But can they prove it — clearly, quickly, and confidently?
The Visibility Gap
Many PRM services still operate with outdated tools: static scheduling, paper-based reporting, and rough estimates of equipment availability. That leaves a lot of room for error — and little room for proof.
When data is missing or delayed, service levels get missed. Equipment sits idle in the wrong place. Passengers get frustrated. And conversations with airport authorities become more difficult than they need to be.
You do the work. But without reliable data, it’s hard to show the value you bring to the table.
From Operations to Evidence
Real-time visibility changes the game. It turns assumptions into insights and gives PRM teams the clarity they need to respond faster and plan smarter.
With our AI-powered asset and workforce tracking solution, service providers can monitor the exact location and availability of wheelchairs, buggies, and other key equipment. Teams can be deployed dynamically across terminals, based on actual passenger demand — not guesswork. Maintenance needs can be predicted in advance, preventing last-minute disruptions. And instead of compiling manual reports, performance metrics are generated automatically and shared instantly with airport clients.
What makes it even more accessible? These systems run on existing Wi-Fi infrastructure and provide a 3D visualization of the terminal layout — making adoption quick and intuitive, even in complex environments.
From Data to Answers
Need to know which wheelchairs are due for maintenance next week? Or which gate will require the most PRM support in the next hour?
Just ask.
Our solution uses private large language model (LLM) technology that translates complex data into simple prompts. Instead of digging through dashboards or waiting for analysts, your team can get instant answers in plain language — right when they need them.
It’s data-driven decision-making, made human.
Proving Value Builds Trust
PRM providers are doing essential, people-centered work. With the right solution, they can make that work more visible — and more valuable.
When you can back your service with reliable, real-time outcomes, you become more than a vendor. You become a trusted partner. A provider who doesn’t just deliver — but proves it.
And that’s a competitive edge no one can argue with.